COVID 19 Update – WWILD Services – 12/1/2021
WWILD is open and working. WWILD is using a COVID-19 Safety Plan, so there are some changes to how we work. There are staff in the office, however some staff may work at home on certain days to maintain social distancing in the office, but they can talk on the phone or use email during work times.
We are accepting new referrals so if you want to talk to someone about counselling or get some support, please contact the office. We only accept referrals by phone. You can also email enquiries or general questions which will be responded to as soon as possible. Go to: Contact Us – WWILD – SVP Brisbane for the email address or phone number.
Our Counselling, Victim of crime support and Royal Commission programs have moved back to face to face work, however this will be following COVID-19 safety plans. These will be discussed with clients and their supporters. There may be times when we have to cancel or change appointments to using the phone or the computer because a staff member is feeling sick or because the State government has declared a Lockdown in South-east Queensland, or a change in restrictions. We will contact clients directly and discuss this at the time.
WWILD Women’s group will start again in late January 2021 and is following Covid-19 safety guidelines – that may change because of the recent Covid-19 cluster and the Greater Brisbane lockdown. This year there may be times when we have to cancel the group due to Covid-19 clusters or staff illness, but we will contact current Womens group members to keep everyone up to date about what is happening. We are sorry for the inconvenience.
Other groups that operate throughout the year may be affected any changes in Covid-19 related restrictions and WWILD’s Covid-19 Safety plan as well. If changes need to be made, members will be contacted and kept up to date.
If you have any questions about anything, please call 07-32629877. If the phone goes to the answering machine, please leave a message and someone will return your call as soon as possible, but only on Monday – Friday. Please remember if it isn’t urgent you can also send us an email.
If you want to talk to someone straight away and you are worried about something and we aren’t answering our phone, you can call 1800 Respect on Ph – 1800 737 732
If you need some assistance with getting food, medicine or need other help, you can call the Queensland Community Recovery hotline on ph: 1800 173 349.
If you are feeling unwell with a cold, fever, a cough, sore throat or shortness of breath you can phone 13HEALTH on 13 43 25 84 if you want to talk to someone about it. Or call your normal doctor and talk them about whether you should see them for an appointment. Please talk to a doctor if you feel sick.
To keep up to date with easy english information about Covid-19 restrictions please go to:
To learn about keeping yourself healthy and know what the current information about the Coronavirus or COVID-19 please look at these websites:
To learn about what the NDIS is able to do please ring 1800800110 or go to:
Information for Service Providers or Family members:
WWILD is open and is able to provide information and advice, and support to clients, families and their support agencies.
WWILD will be following its COVID -19 safety plan in Counselling, Victims of crime, Groups and Royal commission programs. These will be explained to clients and their supporters individually. Our outreach sites, Beenleigh Neighbourhood Centre and Homelife service in Caboolture, will be operating as normal, subject to any outbreaks or reported clusters. We will also be following the Covid- 19 safety plans for those premises as well.
We are taking new referrals – please call the office to make referrals as each one is very different and require specific information.
We will be maintaining strict hygiene and social distancing measures at WWILD for the next few months. We will continue to assist clients with building understanding and skills around, hygiene, social distancing and responding to any flu symptoms and seek advice from a doctor. We ask that all families and supporters check in with their family members/clients regularly regarding their health and needing support to contact QLD Health or GP for Covid-19 testing, or in case there are further lockdowns.
Please call our office number or email if you have any concerns or any questions. Please look at the phone numbers and links above if you are looking for further information.