COVID- 19 Update – WWILD Services – 17/5/2022
WWILD is open, providing services and taking new referrals, so if you want help from WWILD or just to ask some questions, please ring the office. We only accept referrals by phone. You can also email enquiries or general questions which we will reply to ASAP.
WWILD’s programs are using WWILD’s COVID-19 Safe Plan. This plan is in accordance with the Queensland government Chief Health Officer’s Directions.
WWILD has a duty of care to its client and staff group to provide a healthy space for individual and group activities by following Queensland government’s public health directives.
WWILD is an essential service and will provide necessary support to all clients, while responding to the significant public health risk for people with disabilities.
This means that all staff, clients and other visitors to the WWILD office and outreach centres will be asked to:
- To sanitise their hands and maintain social distancing requirements
- May be asked to wear masks at different times.
- And if anyone arrives at one of our offices displaying any symptoms of COVID such as cold symptoms detailed below, those people will be asked to go home and rest, and staff will check-in regarding accessing medical support.
We ask that if you test positive to COVID-19 or Influenza in the last 2 weeks, or if you live with or spent time with someone who has tested positive for COVID-19 or Influenza, please ring WWILD before attending any planned appointments or groups to let us know. We will talk about either moving the appointment to the phone or online, or postponing the appointment.
During low community transmission periods, all our programs will see people face to face, however we may cancel or change appointments to using the phone or computer video conferencing if the client is sick and/or not vaccinated, or a staff member is feeling sick. We will contact clients directly and discuss this at the time.
During periods of high community transmission or tighter public health restrictions:
- appointments/services for everyone may move to phone or video-conferencing depending on situation,
- group activities may change to being outside, and include mask wearing, maintaining hygiene and social distancing
- or both may be cancelled altogether.
For regular WWILD groups, there may be times when we have to cancel the group due to staff illness or COVID high community transmission, but we will contact group members to talk about it to everyone.
If you have any questions about anything, please call 07-32629877. If the phone goes to the answering machine, please leave a message and someone will return your call as soon as possible, but only on Monday – Friday. WWILD is not open on the weekends. Please remember if it is not urgent you can also send us an email on firstname.lastname@example.org.
If you want to talk to someone straight away and you are worried or upset about something, and the answering machine is turned on, you can call 1800 Respect on Ph – 1800 737 732.
If you need some assistance with getting food, medicine or need other help, you can call the Queensland Community Recovery hotline on ph: 1800 173 349.
If you are feeling unwell with a cold, fever, a cough, sore throat or shortness of breath you can phone 13 43 25 84 if you want to talk to someone about it or find out where to get a COVID test. You can also phone your doctor’s office if you feel sick and they will tell you whether to go in for an appointment or where to go to get a test done.
There is further information on COVID-19 testing clinics below or phone Qld Health on 13 43 25 84 .
Also if you have a disability you can get a vaccine for COVID -19 or Influenza anytime
If you would like more information on COVID-19 and getting the vaccine you can talk to your regular GP, call The Disability Gateway on ph: 1800 643 787. To find out more about where to get the vaccine you can also look at the link below, to find your local GP respiratory clinic. You can also ask at your local pharmacy.
Vaccine access – GP Respiratory clinics information:
QLD Health – Places you can go get a vaccine:
To keep up to date with easy english information about Covid-19 restrictions please go to:
To learn about keeping yourself healthy and know what the current information about the Coronavirus or COVID-19 please look at these websites (updated January 2022) :
To learn about what the NDIS is able to do please ring 1800800110 or go to:
Information for Service Providers or Family members:
WWILD is open and is able to provide information and advice, and support to clients, families and their support agencies. We are taking new referrals – please call the office to make referrals as each one is very different and require specific information.
WWILD’s programs are using WWILD’s COVID-19 Safe Plan. This plan is in accordance with the Queensland government Chief Health Officer’s Directions. We will be maintaining strict hygiene and social distancing measures at WWILD. People with disabilities are in the higher risk category for people who become sick with COVID-19 and therefore we have a duty of care to follow public health directives.
WWILD will be following its COVID -19 safety plan in all our programs. These will be explained to clients and their supporters individually. Our outreach sites, Beenleigh Neighbourhood Centre and Homelife service in Caboolture, will be operating as normal, subject to any outbreaks or reported clusters. We will also be following the COVID-19 safety plans for those premises.
We will continue to assist clients with building understanding and skills around, hygiene, mask wearing, social distancing and responding to any cold symptoms and seek advice from a doctor. We ask that all families and supporters check in with their family members/clients regularly regarding their health and needing support to contact QLD Health or GP for Covid-19 testing, and follow directions around any requirement to isolate and get tested if they have been in a COVID hotspot or been around another person who tests positive to the virus.
All staff and visitors to the WWILD office and outreach centres will be asked to maintain hygiene and social distancing requirements, and may asked to wear a mask at different times.
During periods of tighter public health restrictions, some appointments may be on the phone or the computer (video-conferencing or zoom), and group activities may change to include mask wearing, and maintain social distancing and hygiene.
Please call our office number or email if you have any concerns or any questions. Please look at the phone numbers and links above if you are looking for further information.