Specialist Services
If you have experienced a violent crime in Queensland at some point in your life, Victim Connect can help. They are a free and confidential service that can provide specialist counselling and case management to assist with the practical impacts of violent crime. They can also refer you onto specialist services if required such as WWILD, Homicide Victims Support Services, PACT and 54 Reasons.
Phone: 1300318940 Website: Victim Connect
54 Reasons (formerly known as Save The Children) – Specialist Support Service Queensland
Victim Connect provides counselling and case management services to people living in Queensland who has experienced a violent crime and/or young or adult males who have experienced sexual assault, age14 years and over. They are located in Brisbane, Townsville and Mt Isa and can offer state-wide case management support through Face-to-Face (centre based) meeting, some limited outreach, virtual or online meeting, or a phone call. They work in a holistic approach looking at practical, psychological, financial and safety needs. Their service is open Monday-Friday 8:30-4:30PM. If you would like more information:
Phone: 1800 874 996
Email: specialistsupportservices@savethechildren.org.au
Website: 54 Reasons
Victim Assist Queensland
This is the scheme for victims of crime in Queensland that commenced on 1 December 2009. Victims can receive financial assistance, information on the scheme and how to apply, as well as referral to support services to assist their recovery from an act of violent crime.
To contact Victim Assist Queensland for further information, phone 1300 546 587 from 8.30am to 5pm Monday to Friday.
Or go to for online form Request information from Victim Assist | Your rights, crime and the law | Queensland Government (www.qld.gov.au)
Financial Assistance information: About financial assistance for victims | Your rights, crime and the law | Queensland Government (www.qld.gov.au)
Application form for financial assistance: Apply for financial assistance for victims of crime—part A | Your rights, crime and the law | Queensland Government (www.qld.gov.au)
List of support services across Queensland available here: Queensland Victim Support Services
PACT – Protect All Children Today
PACT provides court support services to children and vulnerable adult victims and witnesses, helping them understand the legal system and being by their side as they give their best evidence. Their end goal is to ensure every vulnerable victim and witness in Queensland is supported through the stressful process of giving evidence and empowered throughout their justice journey.
To find out more information you can phone on: Ph: 1800 449 632 or email: pact@pact.org.au or click on this website: www.pact.org.au.
Victims Register – Corrective Services
Help for victims of violent crimes or sexual offences who need to access Corrective Services information about a person who committed an offence against them.
Queensland Health Victim Support Service (QHVSS) is a free, state-wide service for you or your family, if you have been a victim of personal crime by a person with a mental illness or intellectual disability. QHVSS provides free counselling, support and information before, during and after Mental Health Court. QHVSS has offices in Brisbane, Townsville and Cairns.
Ph: 1800 208 005 or Website: Visit QHVSS
For victims of non-violent property crime across Queensland. They provide case management and counselling support for individuals impacted by a non-violent property crime. Referrals can be made to the service by phone or by sending the referral form through to connectcare@uccommunity.org.au
Ph: 1800 574 0666 or Website: ConnectCare
Generalist Support
Queensland Police Service
Provides information about the role of police, locations and services provide.
Emergency: 000; Non-Urgent: 131 444; Crimestoppers: 1800 333 000; Website: www.police.qld.gov.au
Department of Justice and Attorney General
This website provides a comprehensive range of information about the Queensland legal system and provides links to other statutory bodies. These include Victims Assist Queensland and the Department of Public Prosecutions. Click here for further information: www.justice.qld.gov.au
Office of the Victims Commissioner role is to champion the rights and needs of victims of crime. It is an independent statutory office that:
- develop and publish information about the Queensland criminal justice system
- respond to and action an individual’s complaints
- conduct systemic reviews about matters affecting victims of crime
- consult with victims of crime on matters relating to them
- provide advice to government and non-government entities about things that can be done better to meet victims’ needs
- monitor the implementation of recommendations made by the Victims’ Commissioner
- provide secretariat support to the Sexual Violence Review Board.
Contact: Email Link; Website: Victims Commissioner
Ph. 1300 65 11 88
You can call to get legal information over the phone or make an appointment to get legal advice in person or over the phone.
Legal Aid Domestic Violence Unit – Ph: (07) 3917 0590
Legal Aid Queensland’s Women’s Domestic Violence Court Assistance Service provides court-based support at the Brisbane Magistrates Court. They also provide an Application Assistance Program on Mondays and Fridays (9am-1pm, drop-in service ONLY) from the Brisbane Magistrates Court (Level 6) to assist in understanding and preparing domestic violence order applications.
Phone (07) 3917 0590 to get more information about court support, application assistance, or discuss safety planning and referrals.
Telephone: (07) 3392 0644 (Office only)
Statewide Advice Line – Free call. Ph: 1800 957 957 – Mon – Friday 9am – 4.30pm
Rural Regional Advice Phone Line – Free Call. Ph: 1800 457 117 – Tuesday 9.30am – 1.30pm.
Email: admin@wlsq.org.au
Website: www.wlsq.org.au
Office Address: 387 Ipswich Road, Annerley. Entry on the corner of Ponsonby Street.
Areas of advice: Women’s Legal Service Queensland (WLS) provides free legal and social work help with domestic violence, complex family law and sexual assault notes counselling privilege matters to women and people who live and identify as women in Queensland. Priority is given to women with safety risks and those experiencing multiple forms of disadvantage.
Community Legal Services – to research community legal services in your area which may assist with legal advice.
