Homelessness and Housing Services
Queensland Statewide Services
Phone – 1800 474 753
Homeless Hotline is a general/mainstream only phone information and referral service for people who are experiencing homelessness or are at risk of homelessness.
Homeless Hotline helps:
- single people aged over 16
- mothers with children
- fathers with children
- those experiencing homelessness or at risk of homelessness.
When you call, they will provide information about where you can find support, accommodation, meals or showers or other support services.
Queensland Housing – Public housing and social housing options are available.
Look up this website below to find out which is your local Queensland housing office. The website will also have information about eligibility criteria and also any options around emergency transfers.
Brisbane Kids website – Emergency housing for Families information
Tenants Queensland is free statewide advice service for tenants (mainstream program only):
Ph: 1300 744 263
Advice Hours: 9am – 5pm Monday to Friday; Extended hours to 7pm Tuesday & Wednesday
DV Toolkit – Tenants Queensland provides domestic and family service providers and workers supporting women with DFV related tenancy issues in Queensland with advice. This involves providing a phone advice line and training options. Click HERE for more information. You can also phone them on (07) 37084833 or email: DFVProject@tenantsqld.org.au
Residential Tenants Authority: They provide tenancy information and support, bond management, dispute resolution, investigations and prosecutions, and policy and education services. Mainstream service only.
Ph: 1300 366 311 – Open Monday – Friday: 8.30am – 5pm
Interpreter services: If you require an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 during RTA hours of business. TIS will telephone the RTA for you at no cost.
Hearing impaired clients: If you have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.
Other South-East QLD Services:
MICAH Projects – Home for Good Program helps to find sustainable solutions for people who are homeless or for individuals and families who might become homeless without support. They can help with a range of housing issues.
Micah Projects is a not-for-profit organisation based in Brisbane committed to providing services and opportunities in the community to create justice and respond to injustice. To find out more about their other programs you can Ph: (07) 30297000 or click on Micah Projects.
Anglicare Southern Qld: Support for Women Experiencing Homelessness. Their services in Brisbane offers temporary accommodation and support for:
- Single adult women who are unaccompanied by their partner or child/children
- Single young women (aged 16-25 years) who are pregnant and or parenting children under four years of age.
To find out more phone – ph: (07) 3377 3110 or click on this link: https://anglicaresq.org.au/community-support/homelessness/womens-homelessness/
Brisbane Youth Service is a registered Tier 3 housing provider under the National Regulatory System – Community Housing. BYS assists homeless young people (age 12-25) and young families to find and maintain safe, stable accommodation and to develop the skills needed to maintain their own property. They try to find appropriate housing for young people and young families experiencing homelessness or at risk of becoming homeless.
Opening hours: Monday – Friday 9-5pm
Address: 42 McLachlan Street, Fortitude Valley, QLD 4006
HART4000 – Homelessness Assessment and Referral Team is an assessment and referral team that works closely with anyone who may be homeless or at risk of becoming homeless in Brisbane. They believe that housing is a basic human right and we help people to find the home that is right for them. HART 400 can help with:
- Housing advocacy and support.
- Direct referrals to emergency accommodation providers.
- Referrals to and assistance with community and social housing: applications, support letters, bond loan and rental grant applications.
- TICA checks.
- Assistance to get housed and stay housed.
- Case coordination and support.
- Help to find sustainable housing that is suitable for your need.
Address: Maida Lilley Community Centre, Level 1, 5 Green Square Close (corner Alfred & Constance Streets)
Zig Zag provides medium-term supported accommodation to young women aged 16 to 25 years who are homeless or at risk of becoming homeless.
Address: 575 Old Cleveland Rd Camp Hill QLD 4152 Ph: (07) 3843 1823
Encircle Homestay Teams – Pine Rivers, Redcliffe and Zillmere Neighbourhood Centres
Pine Rivers Ph: 07 3889 0063
Redcliffe Ph: 07 3284 3081
Brisbane North Ph: 07 3152 8246
Kyabra Housing Support Services – Brisbane & Sunshine Coast
Kyabra Housing Support Service provides Transitional Supported Accommodation and support families who are homeless or about to become homeless. Support can be available to families, young people and individuals to obtain and sustain housing.
Sunshine Coast site, based in Nambour, offers a range of professional supports and services to address homelessness and domestic violence in the community.
They offer a broad range of accommodation and services that can assist people to transition to secure and affordable accommodation in the community, so they can rebuild their lives with the supports that they may require.
- A purpose-built domestic and family violence shelter “Peggy’s Place” for single women and women with children escaping gendered violence (six units).
- Units for single women, families and parents who have overnight contact with their children.
- Generalist homelessness accommodation for families.
- Units specifically modified for people with a disability who are homeless.
- A homelessness early intervention program, KEIHS (Keys to Early Intervention in Homelessness Service) operates in partnership with other providers in hubs located in Deception Bay, Caboolture, Maroochydore, Nambour, Gympie and Caloundra.
16 Carroll Street, Nambour, QLD 4560; Office Hours: 9:00am – 4:30pm, Monday to Friday
YFS – Youth and Family Services – based in Logan region
Provides support for people at risk of homelessness or who are homeless. Eligibility for people in Logan area and surrounds.
Ph: (07) 38261500 or in person at 376 Kingston Rd. Slacks Creek 4127
Zillmere Community Centre – Provides assistance and referrals for housing support
Address: 54 Handford Road, Zillmere
Ph: (07) 3865 2880
Salvation Army Caboolture Supported Accommodation is a temporary accommodation service for families that are homeless. The program is funded by SAAP (Supported Accommodation Assistance Program) which aims to provide an environment that facilitates positive outcome for individuals and families.